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My order says it was delivered but I do not have it. What should I do?Updated 9 months ago

  1. Please confirm that the address we have on the order is correct
  2. Please check the tracking number to confirm it was delivered
  3. Please check with other members of your household to see if anyone may have put your package aside.
  4. Please check porch, garage area, side or back door in case the package was left there.
  5. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
  6. Consider calling your local post office with the tracking number and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you.

If you still haven't received the item in 3 business days please contact [email protected] for further assistance. 

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